Tuesday, June 23, 2015

Cannot Enter Phone Number in Chrome Browser

Can't enter a phone number in Chrome? This bug has been around for a while. Although the solution is simple, there seems to be quite a bit of misinformation on how to fix the problem. In a nutshell, here is how we resolved the glitch:

1. Open Chrome menu by clicking the 3 lines that appear in the top right of the browser.
2. Choose History from the drop-down menu.
3. Click the Clear Browsing data... button.
4. Click the Autofill form data check-box if a check-mark does not already appear next to this entry.
5. Deselect the other check-boxes.
6. Click on Clear Browsing data.

Somehow, Chrome gets overloaded when too many entries have been saved. This will clear the cache that records form data like phone numbers while preserving passwords and other browsing history.

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